Cookie Policy

What cookies are

A cookie is a small text file that a website asks your browser to store on your device. On the next page, or the next visit, the browser sends it back, which is how a site recognises your session, keeps your cart intact or remembers that you are logged in.

Cookies set by the domain you are visiting are called first-party. Those set by a different domain whose content is loaded inside the page — a video player, a map, an advertising script — are third-party. Duration also varies: a session cookie disappears when you close the browser, while a persistent cookie stays until its expiry date or until you delete it.

The rules that apply

Storing information on your device, or gaining access to information already stored there, requires your prior informed consent under Art. 122 of Italian Legislative Decree 196/2003, which implements Directive 2002/58/EC. The only exceptions are cookies used solely to transmit a communication and those strictly necessary to provide the service you expressly requested.

Because a cookie identifier is personal data, Regulation (EU) 2016/679 applies as well, and the guidelines issued by the Italian supervisory authority on 10 June 2021 set out how the banner must behave: no pre-ticked boxes, no consent inferred from scrolling, no cookie walls, and refusal made as easy as acceptance.

Categories we use

Nothing outside the first category is installed before you accept it. If you refuse, the shop keeps working in full: you can browse, order, pay and receive your parcel exactly as before.

The cookies on this site

The table lists cookies by function rather than by supplier, because the tools behind a shop change over time while their purposes do not. The durations shown are maximum values.

Third-party and embedded content

Some features rely on services provided by others: payment pages, measurement tools, advertising networks, and content embedded from external platforms such as videos or maps. When that content loads, the provider can set its own cookies and read them on the sites where it is present, acting for its own purposes and as an independent controller.

For this reason we do not load any embedded or advertising content until the corresponding category has been accepted. Until then, a placeholder appears in its place, and nothing is requested from the external domain. Each provider publishes its own policy, which you can consult before consenting, and consent given here can be withdrawn here.

Other technologies

• Pixels and web beacons — transparent images or small scripts recording that a page or an email was opened. They follow the rules of the category they belong to and are only used after consent, except where strictly technical.
• Local and session storage — browser storage areas used to hold interface state, such as a dismissed message or a partially filled form. They are treated exactly like cookies of the same purpose and are cleared when you clear site data.
• Server logs — automatic records of requests reaching the site, kept for security and diagnostics. They do not require consent, are not used to profile anyone, and are deleted within twelve months.

Giving and withdrawing consent

On your first visit a banner appears, with the same visual weight given to accepting and to refusing. You may accept everything, refuse everything, or open the panel and choose category by category. Closing the banner without choosing, scrolling the page, or continuing to browse never counts as consent, and nothing beyond the necessary cookies is installed in the meantime.

Your choice is recorded for six months, after which we ask again. We also ask again if we introduce a new purpose or a new category, and we keep proof of the consent collected so that we can demonstrate it under Art. 7(1) of the Regulation.

To change your mind, open the cookie settings link published in the footer of every page of the site: the same panel reappears and you can move any category on or off. Withdrawing is as easy as consenting and takes effect immediately, though cookies already stored remain on your device until they expire or until you delete them through the browser, as explained below.

Browser controls

Independently of our banner, every browser lets you inspect, block and delete cookies, usually under a menu named Settings, then Privacy, then cookies and site data. There you can remove what is already stored, block third-party cookies in general, refuse cookies from a specific site, or ask that everything be erased each time you close the window. Private browsing achieves a similar result for a single session.

Blocking the strictly necessary cookies stops the cart, the checkout and the login from working, so it is worth restricting the block to the other categories. Deleting cookies also deletes the record of your choice, which is why the banner will greet you again on your next visit.

Who processes the data

The controller for the data collected through cookies is Antica Erboristeria Salus, the trader operating anticaerboristeriasalus.com, reachable at info@anticaerboristeriasalus.com.

The data consists of the identifiers described above together with the technical information your browser sends: address, browser type, device, pages viewed. It is used to run the site, to produce aggregate statistics and, where accepted, for advertising purposes. It is retained for the durations shown in section 04 and never longer than 24 months, after which it is deleted or anonymised.

Suppliers acting on our instructions are bound by an agreement under Art. 28 of the Regulation. Where a supplier processes data outside the European Economic Area, the transfer is covered by one of the safeguards of Chapter V, in particular the Standard Contractual Clauses adopted by the European Commission together with any supplementary measures required. Fuller detail on recipients, transfers and retention is set out in the Privacy Policy.

Your rights under the GDPR

Regulation (EU) 2016/679 gives you a set of rights over your personal data. They apply to every processing operation described in this document, they are free of charge, and you never have to explain why you are exercising them.

• Art. 15

  AccessObtain confirmation that we process data about you, receive a copy of it, and be told the purposes, the categories involved, the recipients, the retention period, the source, and whether automated decision-making takes place.

• Art. 16

  RectificationHave inaccurate data corrected and incomplete data completed, including by adding a supplementary statement.

• Art. 17

  ErasureHave your data deleted where it is no longer necessary, where you withdraw the consent it was based on, where you object successfully, where it was processed unlawfully, or where a legal obligation requires deletion.

• Art. 18

  RestrictionHave processing frozen while accuracy is being verified, in place of erasure where processing is unlawful, or while an objection is being assessed.

• Art. 19

  NotificationHave every recipient of your data informed of any rectification, erasure or restriction, and be told who those recipients are.

• Art. 20

  PortabilityReceive the data you provided, where processing is based on consent or on a contract and is carried out by automated means, in a structured, commonly used, machine-readable format, and have it transmitted directly to another controller where technically feasible.

• Art. 21

  ObjectionObject at any time, on grounds relating to your situation, to processing based on legitimate interest. Where you object to direct marketing, including any profiling connected to it, processing stops immediately and unconditionally.

• Art. 22

  Automated decisionsNot be subject to a decision producing legal effects or similarly significant effects based solely on automated processing, and where such processing is permitted, obtain human intervention, express your point of view and contest the decision.

• Art. 7(3)

  Withdrawal of consentWithdraw consent at any time, as easily as you gave it. Withdrawal does not affect the lawfulness of processing carried out beforehand.

• Art. 77

  ComplaintLodge a complaint with a supervisory authority, in the country where you live, where you work, or where the alleged infringement took place.

• Art. 79

  Judicial remedyBring proceedings before a court against a controller or processor, independently of any administrative complaint.

• Art. 82

  CompensationReceive compensation for material or non-material damage suffered as a result of an infringement of the Regulation.

How to exercise them

Send a request to info@anticaerboristeriasalus.com, stating which right you wish to exercise. If we have reasonable doubts about who is asking, we may request further information to confirm your identity, and we ask for nothing beyond what is needed for that purpose.

We reply without undue delay and in any case within one month of receiving the request. That period may be extended by two further months where the request is complex or where several requests are pending, in which case we tell you within the first month and explain why. If we cannot act on a request, we tell you the reason and remind you of your right to complain to a supervisory authority and to seek a judicial remedy.

Supervisory authority

In Italy the supervisory authority is the Garante per la protezione dei dati personali, Piazza Venezia 11, 00187 Rome — garanteprivacy.it. If you live or work in another Member State you may address the authority of that country instead. Complaining costs you nothing and does not prevent you from also going to court.

Your rights as a consumer

If you buy from this website for purposes outside your trade, business, craft or profession, you are a consumer under Art. 3 of Italian Legislative Decree 206/2005, the Consumer Code, which implements Directives 2011/83/EU and (EU) 2019/771. The rights below are mandatory: they apply automatically, no clause can reduce them, and any waiver you might sign is void.

• Art. 49

  Clear information before you buyReceive, before being bound, the main characteristics of the goods, the identity of the trader, the total price including taxes and all delivery charges, the payment and delivery arrangements, the conditions of the right of withdrawal, and the existence of the legal guarantee of conformity.

• Art. 51

  Confirmation on a durable mediumHave the button that concludes the order clearly labelled with the obligation to pay, and receive confirmation of the contract, including these terms, on a durable medium within a reasonable time after the order.

• Art. 52

  Fourteen days to change your mindWithdraw from a distance contract within 14 days of receiving the goods, without giving any reason and without penalty, save for the exceptions listed in Art. 59.

• Art. 53

  Extended period if not informedIf you were not told about the right of withdrawal, the period runs for a further 12 months; if the information arrives during those 12 months, the 14 days start from the day it is received.

• Art. 56

  Refund within 14 daysBe reimbursed for everything paid, including standard delivery costs, within 14 days of the withdrawal notice, using the same means of payment you used, with no fee charged for the refund.

• Art. 61

  Delivery within 30 daysReceive the goods without undue delay and in any case within 30 days of the conclusion of the contract; if that deadline passes, set an additional reasonable period and, if it also passes, terminate the contract and be refunded in full.

• Art. 63

  Risk passes on deliveryBear no risk of loss or damage in transit: risk passes to you only when you, or a third party you designated other than the carrier, take physical possession of the goods.

• Art. 64

  Support at basic rateContact the trader about the contract on a telephone line that costs no more than the basic rate.

• Art. 65

  No hidden extrasOwe nothing for additional payments that were not expressly agreed by you: pre-ticked boxes never count as consent, and any sum charged that way is repaid.

• Artt. 128–135-septies

  Two-year legal guaranteeHold the seller liable for any lack of conformity existing at delivery and appearing within two years, with the right to repair or replacement free of charge and, where those are impossible, disproportionate or not provided in reasonable time, to a proportionate price reduction or termination of the contract. During the first year the defect is presumed to have existed at delivery. The action is time-barred 26 months after delivery.

• Artt. 33–38

  No unfair termsBe free of clauses that, contrary to good faith, create a significant imbalance to your detriment: such clauses are void, while the rest of the contract continues to bind the trader. Ambiguous wording is always interpreted in your favour.

• Art. 66-quinquies

  Unsolicited goodsOwe nothing for goods supplied without being ordered; your silence is never consent.

• Art. 66-bis

  Your local courtBring or defend proceedings before the court of your own place of residence or domicile, if located in Italy; any clause pointing elsewhere is void.

• Artt. 141 ss.

  Out-of-court resolutionUse an alternative dispute resolution body, or the European online dispute resolution platform, to settle a dispute without going to court. Taking that route is voluntary and never removes your right to judicial protection.

Updates

Cookies change whenever the tools behind a shop change. We review this document periodically and whenever a service is added or removed, and the date at the top always identifies the version in force. If the change introduces a new purpose, we ask for your consent again rather than relying on the one you gave before.