Antica Erboristeria Salus · anticaerboristeriasalus.com
These terms govern every purchase made on anticaerboristeriasalus.com. They explain how an order becomes a contract, what you pay and when, how and when your parcel arrives, how to change your mind, and the full set of rights that Italian and European law reserves to you as a consumer.
The seller is Antica Erboristeria Salus, the trader who operates the website anticaerboristeriasalus.com and its online shop. Correspondence about orders, returns, guarantees and complaints goes to info@anticaerboristeriasalus.com, and we answer from the same address.
The identification details of the trader, including the registered address, the tax and VAT number and the entry in the business register, are published on the site and are repeated on the invoice or receipt issued for every order, as required by Art. 49 of the Consumer Code and by Legislative Decree 70/2003 on electronic commerce.
These terms apply to all distance sales concluded on the Site and form an integral part of every contract between you and us. By ticking the acceptance box during checkout you confirm that you have read them and agree to be bound by them.
We send the terms in force at the moment of your purchase together with the order confirmation, on a durable medium, so that you can store and reproduce them as provided by Art. 51(7) of the Consumer Code. You can also save or print this page at any time.
To order you must be of full legal capacity. Orders placed for professional or resale purposes are accepted at our discretion; where they are accepted, the buyer is not a consumer and the provisions reserved to consumers in sections 11 to 15 and 21 do not apply, while the ordinary rules of the Civil Code do.
Each product page sets out the essential characteristics of the item: composition and ingredient list, net quantity, directions for use, conditions of storage and, where applicable, allergen and nutritional information. Photographs illustrate the product; natural variation in the colour, cut, aroma and appearance of botanical material is normal and does not constitute a defect.
Products are offered while stocks last. Availability shown on the Site is updated continuously but is not a guarantee. If an item proves unavailable after your order, we tell you without delay and refund the amount paid for it immediately, and in any event within 14 days; where you prefer, we can propose an equivalent product, which you are entirely free to refuse.
We may modify the assortment, the presentation and the prices at any time. Such changes never affect orders already confirmed.
Read before use
Food supplements and herbal preparations are not medicinal products. They do not cure, treat or prevent any disease, and they are not a substitute for a varied, balanced diet or for a healthy lifestyle. Nothing published on the Site constitutes medical advice.
Always read the label and observe the recommended daily amount, which should not be exceeded. Keep products out of the reach of children under three years of age, and store them as indicated on the pack.
If you are pregnant or breastfeeding, if you take prescription medicines, or if you live with a medical condition, consult your doctor or pharmacist before starting any supplement: several botanicals interact with medicines. Check the ingredient list carefully if you suffer from allergies or intolerances.
Information published on the Site, and any suggestion given by our staff, is general in nature, is provided for informational purposes only, and does not replace the judgement of a qualified healthcare professional. Health claims relating to these products are used only within the limits permitted by Regulation (EC) 1924/2006.
Prices are expressed in euro and include value added tax at the applicable rate. They do not include delivery charges, which are calculated during checkout on the basis of the destination and the method you choose, and are shown separately in the order summary before you confirm anything.
The total payable, comprising the price of the products, taxes and all delivery charges, is displayed in full before the order is placed. No further sum is charged unless you have expressly agreed to it: pre-ticked boxes are never used, and no cost is added by default.
For deliveries outside the European Union, customs duties, import taxes and clearance fees may be applied by the authorities of the destination country. Those amounts are payable by you directly to the competent authority or to the carrier acting on its behalf, and they are outside our control.
Should a price be published with a manifest error, meaning a figure clearly disproportionate to the value of the product and recognisable as a mistake, we will contact you before doing anything else and offer to complete the order at the correct price or to cancel it with a full refund.
Confirming the order entails an obligation to pay, as required by Art. 51(2) of the Consumer Code. We record the order electronically and you may request a copy of it at any time by writing to us.
The presentation of products on the Site is an invitation to make an offer. Your confirmed order constitutes a binding purchase proposal addressed to us.
The contract is concluded when we send you an order confirmation by email, accepting your proposal. Until that message reaches you, no contract exists. An automatic acknowledgement that the order has been received is not, by itself, acceptance.
We may decline an order where the product is no longer available, where payment is not authorised, where the delivery address is incomplete or outside the areas we serve, where the quantities requested suggest a commercial purpose we have not agreed, or where there are reasonable grounds to suspect fraud. If we decline, we tell you promptly, no sum is retained, and any authorisation already obtained is released.
The payment methods available are those shown at checkout before you confirm the order. Transactions are handled by authorised payment institutions over an encrypted connection, with the strong customer authentication required by Directive (EU) 2015/2366. We never see, receive or store the full number of your payment card, which travels directly to the payment institution.
Card payments are captured when we accept the order. Where you choose a method that requires a manual transfer, we reserve the products for a reasonable period, indicated at checkout, and release them if the funds do not arrive; you are of course free to place the order again afterwards.
The invoice or receipt is issued in electronic form and sent to the email address you gave us or made available in your account. Please check your billing details before confirming, since tax rules do not allow a document to be reissued with different details once it has been transmitted.
The destinations we serve, the available delivery methods, the charges and the estimated transit times are shown at checkout before the order is confirmed, and they are repeated in the order confirmation. We prepare orders as quickly as our workshop allows and let you know when the parcel leaves.
In every case, delivery takes place without undue delay and no later than 30 days from the conclusion of the contract, as required by Art. 61 of the Consumer Code. If that deadline is missed, you may set an additional period appropriate to the circumstances and, should that period also pass without delivery, terminate the contract and obtain a full refund without delay.
Risk of loss or damage passes to you only when you, or a third party you designated other than the carrier, take physical possession of the goods, in accordance with Art. 63 of the Consumer Code. Until then the risk is ours.
Please examine the parcel on arrival. If the packaging is damaged, wet or visibly tampered with, accept it with a written reservation on the carrier's document or refuse it, and tell us as soon as possible: this makes it far easier for us to put things right at no cost to you.
You are responsible for the accuracy of the delivery address you provide. Where a parcel returns to us because the address was incorrect or because it was never collected from the pickup point despite the notices, we refund the price of the goods and deduct only the delivery costs actually incurred.
If you are a consumer you may withdraw from the contract within 14 days, without giving any reason and without penalty, under Arts. 52 and following of the Consumer Code. The period runs from the day on which you, or a third party you designated other than the carrier, acquire physical possession of the goods; where the order is delivered in several instalments, from the day the last item arrives.
If we had failed to inform you of this right, the period would extend by twelve months, as provided by Art. 53.
Send us any unambiguous statement before the period expires: an email to info@anticaerboristeriasalus.com, a letter, or the model form reproduced below. We acknowledge receipt on a durable medium without delay, and we confirm the address to which the goods should be returned.
Model withdrawal form
To Antica Erboristeria Salus — info@anticaerboristeriasalus.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ______________________
Ordered on: ____________ · Received on: ____________
Order number: ____________
Name of consumer: ______________________
Address of consumer: ______________________
Date: ____________ · Signature (only if this form is sent on paper): ______________________
Send the products back within 14 days of giving notice, to the address we confirm to you. The direct cost of return shipping is yours, unless the return follows a defect, a delivery error or a change of ours, in which case we bear it. Please use a trackable service: until the parcel reaches us it travels at your risk, and proof of dispatch is enough to obtain the refund.
Goods must come back complete, with every label, seal and original packaging. You may handle them as you would in a shop, to establish their nature, characteristics and functioning; you are liable only for any diminished value resulting from handling that goes beyond that, as stated in Art. 57 of the Consumer Code.
Art. 59 of the Consumer Code excludes the right of withdrawal in a number of situations, several of which are common in this sector. Withdrawal does not apply to:
Products that are still sealed and unopened can always be returned within the 14-day period, and we never invoke these exceptions to refuse a return that falls outside them.
We reimburse every payment received from you, including the cost of the standard delivery originally charged, within 14 days of being informed of your withdrawal. If you had chosen a delivery method more expensive than the standard one we offer, we reimburse the standard cost.
As permitted by Art. 56(3) of the Consumer Code, we may withhold the refund until the goods reach us or until you provide evidence that they have been dispatched, whichever happens first. The refund uses the same means of payment you used, unless you expressly agree otherwise, and it never carries any charge for you.
Consumers benefit from the legal guarantee set out in Arts. 128 to 135-septies of the Consumer Code, which implements Directive (EU) 2019/771. We are liable for any lack of conformity existing at the time of delivery and becoming apparent within two years of it. Any lack of conformity that appears within the first year is presumed to have existed at delivery, unless the contrary is proved. The related action is time-barred 26 months after delivery.
Where goods are not in conformity you are entitled to have them brought into conformity, through repair or replacement free of charge and within a reasonable time. Where those remedies are impossible or disproportionate, or where they are not provided within a reasonable time or cause significant inconvenience, you may obtain a proportionate reduction of the price or terminate the contract, unless the lack of conformity is merely minor.
To make a claim, write to info@anticaerboristeriasalus.com with the order number, a description of the problem and, where it helps, a photograph. We answer promptly and bear the costs necessary to bring the goods into conformity, including postage.
The guarantee does not cover damage arising from storage contrary to the instructions on the pack, from use other than as directed, or from consumption of a product after the date of minimum durability printed on it. This guarantee is entirely without prejudice to any other right you have under the law.
If an item arrives broken, leaking, missing from the parcel, or different from what you ordered, write to us as soon as you notice, attaching photographs of the outer packaging, of the packing slip and of the product. We arrange collection at our expense and send a replacement or a full refund, whichever you prefer.
Please keep the original packaging until the matter is settled, since carriers require it for their own verification. Reporting quickly helps, but a delay never deprives you of the guarantee described in section 14.
You may order as a guest or create an account. Keep your credentials confidential and do not share them: activity carried out through your account is attributed to you, and you should tell us at once if you suspect unauthorised access, so that we can secure it.
Provide accurate details and keep them up to date, particularly the delivery address and the email address to which confirmations are sent. You may close the account at any time from the account area or by writing to us, and closing it does not affect orders already placed or the guarantees attached to them.
We may suspend or close an account used fraudulently, used to breach these terms, or used to harm other customers, giving notice and reasons wherever it is lawful and reasonable to do so.
Reviews may be published only by customers who actually bought the product from us, and we say so next to the reviews. We do not alter the substance of a review, we do not remove one because it is unfavourable, and we do not publish reviews written on our behalf.
We do remove content that is unlawful, offensive, defamatory, off-topic or commercial, that discloses another person's personal data, or that attributes therapeutic properties to a product in breach of Regulation (EC) 1924/2006. By posting content you confirm that it is your own and you grant us a free, non-exclusive licence to publish it on the Site and in our own communications, while remaining free to ask for its removal at any time.
The Site and its contents — name, logo, texts, photographs, illustrations, graphics, layout, product descriptions and the composition of our preparations — are protected by copyright and trade mark law and belong to us or to those who have licensed them to us.
You may browse, download and print pages for personal, non-commercial use. Any reproduction, adaptation, translation, distribution or communication to the public for other purposes requires our prior written consent. Quoting a short passage with a clear reference to the source is always permitted.
We answer for the proper performance of the contract in accordance with the law. Nothing in these terms limits or excludes our liability for death or personal injury caused by our fault, for intentional misconduct or gross negligence, for product liability under Presidential Decree 224/1988, or in any other case where the law does not permit a limitation. None of the consumer rights described in these terms is affected by this section.
We are not liable for consequences arising from use of a product contrary to the directions on the label, from exceeding the recommended daily amount, or from a medical condition or medication that was not discussed with a physician before use.
The Site is provided as it stands. We work to keep it available, accurate and up to date, but access may be interrupted by maintenance, by network faults or by circumstances beyond our reasonable control, and we do not guarantee uninterrupted availability.
Neither party is liable for a failure to perform caused by an event beyond its reasonable control: natural disaster, extreme weather, fire, epidemic, general strike, failure of energy or telecommunications networks, or measures adopted by public authorities.
Obligations are suspended for the duration of the event, and the party affected informs the other as soon as it can, explaining what has happened and what is being done. If the situation lasts more than thirty days, either party may terminate the affected order, and every sum already paid is refunded in full.
If you buy from this website for purposes outside your trade, business, craft or profession, you are a consumer under Art. 3 of Italian Legislative Decree 206/2005, the Consumer Code, which implements Directives 2011/83/EU and (EU) 2019/771. The rights below are mandatory: they apply automatically, no clause can reduce them, and any waiver you might sign is void.
Clear information before you buyReceive, before being bound, the main characteristics of the goods, the identity of the trader, the total price including taxes and all delivery charges, the payment and delivery arrangements, the conditions of the right of withdrawal, and the existence of the legal guarantee of conformity.
Confirmation on a durable mediumHave the button that concludes the order clearly labelled with the obligation to pay, and receive confirmation of the contract, including these terms, on a durable medium within a reasonable time after the order.
Fourteen days to change your mindWithdraw from a distance contract within 14 days of receiving the goods, without giving any reason and without penalty, save for the exceptions listed in Art. 59.
Extended period if not informedIf you were not told about the right of withdrawal, the period runs for a further 12 months; if the information arrives during those 12 months, the 14 days start from the day it is received.
Refund within 14 daysBe reimbursed for everything paid, including standard delivery costs, within 14 days of the withdrawal notice, using the same means of payment you used, with no fee charged for the refund.
Delivery within 30 daysReceive the goods without undue delay and in any case within 30 days of the conclusion of the contract; if that deadline passes, set an additional reasonable period and, if it also passes, terminate the contract and be refunded in full.
Risk passes on deliveryBear no risk of loss or damage in transit: risk passes to you only when you, or a third party you designated other than the carrier, take physical possession of the goods.
Support at basic rateContact the trader about the contract on a telephone line that costs no more than the basic rate.
No hidden extrasOwe nothing for additional payments that were not expressly agreed by you: pre-ticked boxes never count as consent, and any sum charged that way is repaid.
Two-year legal guaranteeHold the seller liable for any lack of conformity existing at delivery and appearing within two years, with the right to repair or replacement free of charge and, where those are impossible, disproportionate or not provided in reasonable time, to a proportionate price reduction or termination of the contract. During the first year the defect is presumed to have existed at delivery. The action is time-barred 26 months after delivery.
No unfair termsBe free of clauses that, contrary to good faith, create a significant imbalance to your detriment: such clauses are void, while the rest of the contract continues to bind the trader. Ambiguous wording is always interpreted in your favour.
Unsolicited goodsOwe nothing for goods supplied without being ordered; your silence is never consent.
Your local courtBring or defend proceedings before the court of your own place of residence or domicile, if located in Italy; any clause pointing elsewhere is void.
Out-of-court resolutionUse an alternative dispute resolution body, or the European online dispute resolution platform, to settle a dispute without going to court. Taking that route is voluntary and never removes your right to judicial protection.
Where to turn
Write first to info@anticaerboristeriasalus.com: most matters are settled directly and quickly. If they are not, you may use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr, address a certified ADR body such as the conciliation service of the competent Chamber of Commerce, or bring the matter before the court of your place of residence.
The data controller for personal data processed through the Site is Antica Erboristeria Salus, reachable at info@anticaerboristeriasalus.com. Data supplied when ordering is used to conclude and perform the contract under Art. 6(1)(b) of Regulation (EU) 2016/679, to comply with tax and accounting obligations under Art. 6(1)(c), and, where you have consented, for newsletters and measurement. It is kept for the periods described in the Privacy Policy, is shared only with suppliers bound by an agreement under Art. 28, and is transferred outside the European Economic Area only under the safeguards of Chapter V.
The rights below apply to that processing in full. They are set out here so that you find them without leaving this page; the Privacy Policy and the Cookie Policy describe the same rights alongside further detail on purposes, recipients and retention.
In short
You may access your data, correct it, delete it, restrict or object to its use, take it elsewhere, withdraw consent at any time, and complain to a supervisory authority. Exercising any of these rights is free and never affects your order or your guarantees.
Regulation (EU) 2016/679 gives you a set of rights over your personal data. They apply to every processing operation described in this document, they are free of charge, and you never have to explain why you are exercising them.
AccessObtain confirmation that we process data about you, receive a copy of it, and be told the purposes, the categories involved, the recipients, the retention period, the source, and whether automated decision-making takes place.
RectificationHave inaccurate data corrected and incomplete data completed, including by adding a supplementary statement.
ErasureHave your data deleted where it is no longer necessary, where you withdraw the consent it was based on, where you object successfully, where it was processed unlawfully, or where a legal obligation requires deletion.
RestrictionHave processing frozen while accuracy is being verified, in place of erasure where processing is unlawful, or while an objection is being assessed.
NotificationHave every recipient of your data informed of any rectification, erasure or restriction, and be told who those recipients are.
PortabilityReceive the data you provided, where processing is based on consent or on a contract and is carried out by automated means, in a structured, commonly used, machine-readable format, and have it transmitted directly to another controller where technically feasible.
ObjectionObject at any time, on grounds relating to your situation, to processing based on legitimate interest. Where you object to direct marketing, including any profiling connected to it, processing stops immediately and unconditionally.
Automated decisionsNot be subject to a decision producing legal effects or similarly significant effects based solely on automated processing, and where such processing is permitted, obtain human intervention, express your point of view and contest the decision.
Withdrawal of consentWithdraw consent at any time, as easily as you gave it. Withdrawal does not affect the lawfulness of processing carried out beforehand.
ComplaintLodge a complaint with a supervisory authority, in the country where you live, where you work, or where the alleged infringement took place.
Judicial remedyBring proceedings before a court against a controller or processor, independently of any administrative complaint.
CompensationReceive compensation for material or non-material damage suffered as a result of an infringement of the Regulation.
Send a request to info@anticaerboristeriasalus.com, stating which right you wish to exercise. If we have reasonable doubts about who is asking, we may request further information to confirm your identity, and we ask for nothing beyond what is needed for that purpose.
We reply without undue delay and in any case within one month of receiving the request. That period may be extended by two further months where the request is complex or where several requests are pending, in which case we tell you within the first month and explain why. If we cannot act on a request, we tell you the reason and remind you of your right to complain to a supervisory authority and to seek a judicial remedy.
In Italy the supervisory authority is the Garante per la protezione dei dati personali, Piazza Venezia 11, 00187 Rome — garanteprivacy.it. If you live or work in another Member State you may address the authority of that country instead. Complaining costs you nothing and does not prevent you from also going to court.
Send complaints to info@anticaerboristeriasalus.com. We reply within a few working days and we would always rather solve a problem directly than argue about it.
If a solution is not found, consumers resident in the European Union may use the online dispute resolution platform of the European Commission at ec.europa.eu/consumers/odr, or turn to a certified alternative dispute resolution body under Part V, Title II-bis of the Consumer Code, such as the conciliation service of the competent Chamber of Commerce. Recourse to these procedures is voluntary, costs little or nothing, and never removes the right to bring the matter before a court.
These terms and every contract concluded under them are governed by Italian law. If you are a consumer habitually resident in another Member State of the European Union, you additionally retain the protection of the mandatory provisions of the law of your own country, under Art. 6 of Regulation (EC) 593/2008.
For disputes with a consumer, the competent court is that of the consumer's place of residence or elected domicile, if situated in Italy, as required by Art. 66-bis of the Consumer Code; any clause providing otherwise is void. For disputes with a buyer who is not a consumer, the courts of the seller's registered office have exclusive jurisdiction.
If a provision of these terms is held invalid or unenforceable, the remaining provisions continue in force, and the invalid provision is replaced by the lawful rule closest to the purpose the parties intended.
We may amend these terms to reflect changes in our services, in our logistics or in the applicable law. The version governing your purchase is the one published on the Site at the moment you confirm your order, and it is the version attached to your confirmation email.
Amendments never apply retroactively to contracts already concluded, and they never reduce a right that the law reserves to consumers.
Antica Erboristeria Salus — anticaerboristeriasalus.com